krisna96Privacy Policy

This page describes what we collect when you use krisna96 and how we keep that data protected. We at krisna96 take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer tables, we collect certain information. This policy explains what we collect, how we use it, who has access to it, and what rights you have.

We at krisna96 operate across multiple cities including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may sit outside your jurisdiction, but we comply with data-protection principles applicable in the regions where we operate. We encrypt your data in transit and at rest, and we limit access to your information to staff who need it to serve you.

Our commitment is to be transparent about what we collect and why. We do not sell your data to third parties. We do not use your information for marketing without your consent. We retain your data only as long as necessary for compliance and service delivery. If you have questions about how we handle your data, contact our support team during business hours.

What Data We Collect

We at krisna96 collect the following information when you use our platform:

Account information: Your email address, password (hashed), and username.
Identity verification: Government-issued ID, proof of address, and date of birth (collected only before your first withdrawal).
Payment information: Payment method type (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), account identifier, and transaction history. We do not store full payment-card numbers or e-wallet credentials.
Account activity: Games played, bets placed, deposits, withdrawals, and account balance history.
Device and browser information: IP address, device type, operating system, and browser type.
Communication: Messages you send to our support team via chat, email, or the support portal.

We collect this information to provide our service, verify your identity, process payments, prevent fraud, and comply with legal obligations. We do not collect more data than necessary to serve you.

Note: We do not collect sensitive personal data such as health information, biometric data, or religious affiliation unless you voluntarily provide it in communication with our support team.

How We Use Your Data

We at krisna96 use your data for the following purposes:

To provide and maintain our platform (slots, live casino, sportsbook).
To process your deposits and withdrawals.
To verify your identity and comply with KYC requirements.
To detect and prevent fraud, money laundering, and abuse.
To respond to your support requests and resolve disputes.
To comply with legal and regulatory obligations.
To improve our platform and user experience (anonymized data only).

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers.

Third-Party Processors

We at krisna96 work with third-party service providers to deliver our platform. These include payment processors (to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), hosting providers (to store your data), and compliance vendors (to verify your identity and detect fraud). We require all third-party processors to sign data-protection agreements and to handle your data only as instructed by us.

Your data may be transferred to servers located outside your jurisdiction. We ensure that any transfer complies with applicable data-protection laws. If you have concerns about international data transfer, contact our support team.

Jurisdiction-restricted access

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Data Retention

We at krisna96 retain your data for as long as necessary to provide our service and comply with legal obligations. Account information is retained for the duration of your account and for a period after closure as required by law (typically 5–7 years for financial records). Identity verification documents are retained for compliance purposes and deleted after the retention period expires. Payment transaction records are retained according to local financial-regulation requirements.

If you request account closure, we will delete your personal data except where we are required by law to retain it. We will notify you of any data we retain after closure and the reason for retention.

Your Rights

We at krisna96 recognize your rights regarding your personal data. You have the right to:

Access your personal data and receive a copy of it.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Opt out of non-essential communications.
Request information about how your data is processed.

To exercise any of these rights, contact our support team via in-app chat, email, or the support portal. We will respond to your request within one business day. If we cannot fulfill your request, we will explain why.

Cookies and Tracking

We at krisna96 use cookies and similar tracking technologies to improve your experience on our platform. Cookies help us remember your login status, preferences, and activity. We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device for a longer period).

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of krisna96. We do not use cookies for tracking across third-party websites.

Data Security

We at krisna96 protect your data using industry-standard encryption (SSL/TLS) and secure server infrastructure. Your login credentials, payment information, and account history are encrypted both in transit and at rest. We limit access to your data to staff who need it to serve you, and we require all staff to sign confidentiality agreements.

While we take security seriously, no system is completely secure. If you suspect unauthorized access to your krisna96 account, change your password immediately and contact our support team.

Contact krisna96

If you have questions about this privacy policy or how we handle your data, contact our support team via in-app chat, email, or the support portal on krisna96. We are available during business hours to answer your questions. For data-access requests or privacy concerns, reach out to us directly and we will assist you promptly.

This privacy policy was last updated and is effective as of the date shown on the krisna96 platform. We may update this policy at any time. Continued use of krisna96 after updates constitutes acceptance of the revised policy.